Privacy Policy

Last updated: June 2026

Earwax Clinic Southend ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal information: your name, email address, phone number, and any information you provide when contacting us or booking an appointment. We may also collect technical data such as your IP address and browser type when you visit our website.

2. How We Use Your Information

We use your personal information to: process and manage your appointments; respond to your enquiries; send you appointment reminders and relevant communications; improve our website and services; and comply with our legal obligations.

3. Legal Basis for Processing

We process your personal data on the basis of: your consent (where you have provided it); the performance of a contract (to provide our services to you); compliance with a legal obligation; and our legitimate interests in running and improving our business.

4. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your data with trusted third-party service providers who assist us in operating our website and delivering our services, subject to appropriate data protection agreements.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Rights

Under UK GDPR, you have the right to: access your personal data; correct inaccurate data; request erasure of your data; object to processing; and request restriction of processing. To exercise any of these rights, please contact us at [email protected].

7. Cookies

Our website may use cookies to enhance your browsing experience. You can control cookie settings through your browser preferences.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: [email protected] or by post at Earwax Clinic, Suite 3 First Floor, 37 Hamlet Court Road, Westcliff On Sea, Essex, SS0 7EY.